Cancellations & Returns

RETURNS POLICY

LightSwitch.co.uk (Team Electrical Supplies (London) Limited) comply fully with and aim to exceed the requirements of the Consumer Contract Regulations.

If you change your mind

We allow you 14 days after we have delivered your order for you to change your mind and to notify us of your wish to return the item(s) for a refund.

Before returning any goods for refund you must first obtain LSR number from our sales office by calling 01992 899097 or emailing sales@lightswitch.co.uk. Please have your original invoice number to hand when calling and include it in any email correspondence.

You are required to complete our returns form which can be downloaded LightSwitch-Returns-Form here or requested from our sales office. This download requires adobe reader which can be installed here.

Please ensure that your LSR number is written on the returns form and the returns packaging (not the item packaging).

PLEASE NOTE: Goods are returned at the customers cost and risk. To ensure a refund goods must reach us in perfect condition, the packaging must be undamaged and unmarked, the goods must reach us within 30 days of the LSR numbers issue date.

Please allow 14 days from when we receive your returned goods to obtaining your refund. Any carriage charges incurred on your original delivery will not be refunded.

Faulty Items

If an item is faulty please notify us as soon as you become aware it has developed a fault. If the product is within the manufacturers warranty period we will replace or refund the product as appropriate.

Faulty items should be returned along with a completed returns form and LSR number (see above).

In the event the product is proved to be faulty we will refund the cost of returning the item to us.

If after testing and inspecting the product it proves not to be faulty or have been damaged by poor or incorrect installation a refund or replacement will be denied.

Damaged Goods / Short Deliveries

Deliveries must be checked immediately for damage, shortages or delivery errors which must be reported to us in writing within 3 working days of the delivery.

Claims for damaged goods, delivery shortages or errors will not be entertained outside of the 3 working day notification period.

Return Address

All returns should be well packed and sent to:

Returns Department (LS)

Team Electrical Supplies (London) Ltd

Unit 68 Hillgrove Business Park,

Nazeing Road,

Nazeing,

Essex. EN9 2HB